Account & Data Deletion

Users may request account deletion by:

• Using the in-app account deletion feature: Profile Settings → Delete Account
• Contacting us at hello@ateaseparent.com

The account deletion screen clearly explains what will happen before you confirm deletion.

When a user deletes their account, At Ease Parent will take reasonable steps to delete or de-identify personal information associated with that account, unless retention is required or permitted for legal, security, billing, fraud prevention, dispute resolution, backup, or operational purposes.

Temporary account deactivation is not the same as deletion — deleting an account permanently removes access and initiates removal of associated personal data.

If a parent or guardian deletes their account:

• Their personal account information may be deleted or de-identified
• Their access to households may be removed
• Household data may remain if another parent, guardian, or household admin continues to manage the household
• Child-related information may remain if another authorized household admin is responsible for the family plan
• The deleting user may request deletion of household or child-related data if they are authorized to do so

If a caregiver deletes their account:

• Their personal account profile may be deleted or de-identified
• Their access to families and households will be removed
• Handoffs or care notes they previously submitted may remain visible to the parent or household admin as part of the family's care history, unless deletion is requested and legally appropriate
• Any professional profile or reusable caregiver tools may be deleted or de-identified

Parents or legal guardians may request deletion of child-related information by contacting At Ease Parent or using available in-app controls. Child-related information may include the child profile, school information, routine notes, pickup details, food preferences, allergy or sensitivity notes, emergency contacts, handoff history, caregiver instructions, and seasonal plans.

At Ease Parent will verify the request and take reasonable steps to delete or de-identify the relevant child-related information, unless retention is required or permitted by law or needed for security, dispute resolution, or legitimate operational reasons.

A household admin may request deletion of an entire household. Before deleting a household, At Ease Parent may verify that the request is made by an authorized parent, guardian, or household admin.

Deleting a household may remove the household profile, child profiles, routines, handoffs, people helping, permissions, care details, shared household notes, and seasonal plans.

If multiple household admins exist, At Ease Parent may require additional confirmation before deleting the household.

At Ease Parent may retain limited information when necessary for legal compliance, tax or billing records, fraud prevention, security investigations, abuse prevention, dispute resolution, backup recovery, enforcement of terms, or technical troubleshooting. Retained information will be limited to what is reasonably necessary.

Deleted data may remain in encrypted backups for a limited period before being removed through routine backup cycles. Backup data is not used for active app features unless restoration is necessary for security, disaster recovery, or operational continuity.

At Ease Parent will aim to process verified deletion requests within 30 days, unless a longer period is required or permitted by law. Users will be notified if additional time is needed.

At Ease Parent LLC
Email: hello@ateaseparent.com
Mailing Address: 9783 E 116th Street #A492 Fishers, IN 46037-2822 United States
Website: www.ateaseparent.com